Frequently Asked Questions

Wireless systems

Microvox microphones are compatible with most guitar type wireless systems (Trantec, Nady, Samson, AKG etc). Many of our customers have found the Samson Airline system to be very convenient due to its long battery life and the lack of necessity for a second belt pack. For this reason we stock this system.

More details here

Volume Problems

You probably have your Microvox connected to the 'Line' input of your amp. It is a microphone and therefore should be connected to the 'Mic' input. On most modern amplifiers, the microphone input is an XLR (3 pin) socket so a Mono Jack Plug to XLR connector is needed to connect the Microvox PSU to the amp. The standard pin configuration for mono/balanced line XLR is:

Pin 2 - Signal
Pins 1 & 3 - Screen

Click here for a ready made cable
Back to questions

Phantom Power

You cannot use phantom power if you are using a balanced line (XLR) input on your mixer. Doing so will burn out the mic elements. If there is no way to turn off the phantom power on the channel that you are using then you will either have to use the 'Line' (Jack) input or, if that input is not loud enough a DI box and the 'Mic' input.

Click here for a DI box and more information
Back to questions

Do I need a PSU?

The M305 and the M310 Accordion/Melodeon microphones have a built in power supply. All the others need one of the two available external power supplies.

Back to questions

Can I use my mixer's phantom power?

The phantom power on most mixers is set at 48v. This is far too high a voltage for Microvox microphones and so a PSU must be used.

Back to questions

PSU Differences

The power to both PSUs is disconnected when the output jack is removed.

Back to questions

Adjusting balance

Remove the back and reduce the volume of the adjustable input as shown:

Back to questions

Which Power Supply?

A. Both power supplies work with all Microvox microphones but the output level of the Mini PSU is slightly lower than that of the Standard PSU. If your instrument is relatively quiet e.g. Guitar, Mandolin, Mandola, then we would recommend use of the Standard PSU. The Mini PSU has no On/Off or Volume controls. It is simply 'Plug in and go' so if you require some degree of control at your end of the cable, the Standard PSU is more suitable. Both PSUs have a belt clip which can be used to fasten to a belt, a pocket or an instrument strap.

Back to questions

M400 or M500 Mic?

The M400 mic element faces down toward the instrument whereas the M500 element faces across the instrument (Axially, in line with the cable).

Back to questions

Guarantees/Servicing

All Microvox products are guaranteed for three years from date of puchase. Repairs to older products are usually carried out free of charge provided that faults are not caused by misuse. The maximum charge for repairs is 10.00 UK Pounds including shipping. All repairs are carried out immediately and returned within one week (UK).

We have an authorised US repair facility - Please contact us for authorisation before sending repairs to:

Back to questions

Shipping

Orders will be dispatched within three days of receipt of an order. UK/European customers should receive their orders within a week. US/Canada usually takes 10 days. Shipping is free of charge.

Back to questions

International prices

Click here for our prices page

Back to questions

Orders

We no have a secure on-line ordering system.

Credit card orders can be faxed/telephoned to the below number. Please include: Card number, expiry date, name on card, delivery address, contact telephone number and items required.

Cheques can be sent to the below address. Please remember to include a delivery address.

Telephone/Fax

International : +44 1484 684049

UK: 01484 684049

Back to questions

Returns

If you find that the microphone is not suitable, you can return it undamaged or altered and we will refund the purchase price.

Back to questions